Complaints Form

Thank you for giving us the opportunity to address and resolve your complaint with you.

We endaevor to acknowledge receipt of your complaint via email within 48 hours.

We will proceed to explore and resolve your complaint with you via email, telephone and/or Zoom in the following 28 days.

You're welcome to contact us at info@beyouot.com if you have questions or comments about our complaints management process.

Please note the details of the Be You OT client that this complaint involves.

First Name *

Last Name *

Date of Birth *

Mobile Number *

Email *

First Name *

Last Name *

Mobile Number *

Email Address *

If you are not the client, what is your relationship to the client?

Date of complaint lodgement *

Date of relevant incident *

Be You OT staff involved in complaint *If your complaint does not involve a Be You OT staff member, please write 'NA'.

Details of complaint *Please include as many details as possible.

What is your desired resolution? *

Signature of person lodging the complaint *

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Full Name of Staff Member *

Position *

Information to accompany client complaint *Please provide as many details as possible.

Staff member signature *

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What actions were taken to collaboratively resolve this complaint? *

What resolutions were agreed too and implemented? *

Director signature *

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